It’s rare but at least once a year we get woken up because a web site or web server is down. That was early this morning and proof that you can have redundancy, monitoring and other fail safes but just like in life things happen beyond your control. Life will always throw you a curveball but as long as you react responsively and intelligently you’ll be just fine. We did, and everything’s cool.
The events went like this … Client called my cell to wake me up, I researched the issue and then called IT. IT in this case was my business partner Jason who I woke up and then drove to co-location facility. He quickly diagnosed the issue to be a failed UPC unit and within 15 minutes from the initial client call the system was back online. That’s being responsive.